Terms & Conditions

1. Introduction

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to hereinbelow as this “Website”).

These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website if you have any objection to any of these Website Standard Terms And Conditions.

2. Intellectual Property Rights

Other than the content you own, which you may have opted to include on this Website, under these Terms, and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved.

You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

3. Restrictions

You are expressly and emphatically restricted from all of the following:

  • Publishing any Website material in any media;
  • Selling, sublicensing and/or otherwise commercializing any Website material;
  • Publicly performing and/or showing any Website material;
  • Using this Website in any way that is, or maybe, damaging to this Website;
  • Using this Website in any way that impacts user access to this Website;
  • Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
  • Using this Website to engage in any advertising or marketing;
  • Certain areas of this Website are restricted from access by you and may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion.  Any user ID and password you may have for this Website are confidential and you must maintain the confidentiality of such information.

4. No warranties

This Website is provided “as is,” with all faults, and zelenlife.com makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

5. Limitation of liability

In no event shall zelenlife.com, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and olashopp.com, including its officers, directors, and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

6. Indemnification

You hereby indemnify to the fullest extent zelenlife.com from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

7. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

8. Variation of Terms

zelenlife.com is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing the use of this Website.

9. Assignment

zelenlife.com shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

10. Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between zelenlife.com and you in relation to your use of this Website and supersede all prior agreements and understandings with respect to the same.

11. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of Cyprus, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Cyprus for the resolution of any disputes.

12. Refund Policy

Due to the on-going global pandemic and in the interests of everyone’s safety, we are not accepting product returns at this time.

12 a. Our Commitment

We are committed to producing skincare of the highest quality. All our products are carefully handmade with the purest ingredients and are done so under strict manufacturing processes.

12 b. Returns

Normally, unopened, unused, undamaged products may be returned within 14 days of the initial purchase for a full refund of the amount paid.

To notify us of your intent to return an item(s), please send an email to [email protected] and a member of our Customer Care team will issue authorization of the return.

Include your order number, name, the item(s) you plan to return, the reason for the return, and a photograph of the item(s) in an unused condition.

All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase. All returned products are subject to inspection and a 20% restocking fee.

For hygiene reasons, we regret that we are unable to offer refunds or exchanges on products that have been opened or used.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will refund all qualifying returns to your credit card or original method of payment, within 5 business days of receiving your return.

12 c. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

12 d. Shipping costs

We are not responsible for shipping costs if you choose to return an item. We will require you to use a trackable shipping service and supply a tracking number for the return. You should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Original shipping charges will not be refunded unless the return is a result of our error, in which case we will email you a return label to print out and use.

We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping.

12 e. Lost or damaged in transit (by courier)

On dispatch of your order, we will email you with the tracking number and name of the courier. We are not responsible for item(s) that get lost or damaged in transit. In this event, you should contact the courier.

We are not responsible if your shipment gets lost or delayed due to an incorrect shipping address inputted when the order was placed.

12 f. Exchanges (incorrect or faulty items)

We will gladly replace a defective or incorrect item and will cover the cost of shipping this item back to us. Returns for defective or incorrect items must be emailed to [email protected] within 48 hours of receipt of shipment to obtain a return.

If you need to exchange it for the same item, please contact us for further instructions by emailing [email protected]

Include your order number, name, the item that is incorrect or faulty, and the reason for the return. We reserve the right to request a photograph or a short video of the incorrect or faulty item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

12 c. Sale items, free gifts, and sample products (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

We do not replace free gifts or products not listed on orders. Sample products are final, no returns, exchanges, or credit.

12 h. Allergic reaction

We include the ingredients list of each product presented on our website. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information before making a purchase.

We will refund or credit the individual product that caused the allergic reaction. All reactions must be reported within 48 hours of receipt of shipment. We reserve the right to request a Doctor’s letter and/or photos of the reaction in order to confirm that it was caused by one of our products. All returned products are subject to a 20% restocking fee.

13. Cancellations

We are unable to cancel orders once they have been placed. Please refer to our returns policy above for unopened, unused products.

14. Subscriptions

When purchasing a product pack or individual product(s) as a subscription, you commit to a minimum of one renewal. After your first renewal order, you can cancel your subscription at any time by logging into My Account. A renewal order can not be canceled once it has been placed.

15. Basic Buyer Protection ensures you will receive your item as described

If you didn’t receive your product or it is significantly different from the description, we guarantee to refund your payment.

16. Any questions?

If you simply have a question or concern about a product, please don’t hesitate to contact us by emailing [email protected]

FREE shipping above $40 in US, CA, UK & EU (delivery 2 - 5 days). Above $75, internationally (delivery 7 - 14 days).